Effective date: August 29, 2026
We understand plans change. You may cancel your service request at any time at no charge before a truck is dispatched to your location.
Cancellation Fees at a Glance
No truck has left for your location yet, so there's nothing to bill.
A dispatch fee covering the driver's time and fuel while en route to you.
A minimum service charge applies once our driver is on scene.
The Full Policy
1. Cancelling before dispatch
You may cancel your service request at any time at no charge before a truck has been dispatched to your location. If you are unsure whether a truck has gone out, call us and our dispatcher will tell you before you decide.
2. Cancelling after dispatch
Once a driver has been dispatched and is en route, a $45 dispatch fee applies to cover the driver's time and fuel. This fee is charged whether or not the driver has reached your location.
3. Cancelling after arrival
If you cancel after the driver has arrived on scene, a $75 minimum service charge applies. This covers the completed trip and the time our driver and equipment were committed to your call.
4. How to cancel
To cancel, call us at (317) 969-2047. Cancellations are effective when you speak with a dispatcher — voicemail messages, text messages, and unanswered calls are not confirmed cancellations, and a truck already on its way will keep coming until a dispatcher hears from you.
5. If we cancel
If we cancel your service, or cannot complete it for any reason within our control, you owe nothing. Any amount already collected is refunded in full. If severe weather or unsafe road conditions force us to delay, we will tell you as soon as we know and reschedule at no penalty to you.
6. Waivers
Cancellation fees may be waived at our discretion — for example, in a medical emergency, when law enforcement directs the vehicle elsewhere, or when the vehicle becomes inaccessible through no fault of your own. If you believe a fee was charged in error, contact us at info@bettermantowing.com within 30 days and we will review the dispatch record with you.
7. Scope of this policy
This policy applies to services you request from us directly. Tows performed at the direction of a property owner, law enforcement, or a lienholder are governed by applicable Indiana law and local ordinance rather than by this policy.